19+ Policy

Players, parents and anyone sharing a device with a Chatham Casino player should read this page. It covers every visit, account and game on our site, starting from sign-up.

Who can play at Chatham Casino?

1.1 Play is open only to adults of 19 and over, without exception.

1.2 A person under 19 may not open an account, make a deposit, place bets or claim promotions.

1.3 Players must be in a region whose local law permits gambling. Canadian requirements for age limits, identity verification and anti-money laundering apply.

How is my age verified?

2.1 Everyone signing up has to provide a date of birth. If you are under 19, registration ends at that point.

2.2 We check your details against trusted data sources to confirm your identity and age before any deposit goes through.

2.3 Where an electronic match is not enough, we ask for government photo identification. Play stays paused until it is checked.

2.4 Age checks may be run again at any time, including before a withdrawal. The full process is set out on our Identity Checks page.

Which filters and parental controls are available to me?

3.1 Filtering software blocks gambling sites on the devices in your home. Gamban / GamBlock is built for this purpose.

3.2 Internet Matters gives parents free advice on setting up controls for phones, tablets, computers and game consoles.

3.3 Most devices and home routers also include built-in parental settings. Turn them on and protect them with a password your children do not know.

What if a minor is discovered using an account?

4.1 We shut the account straight away.

4.2 Every bet is cancelled and any winnings are forfeited.

4.3 If our checks permit, deposits go back to the method you paid with.

4.4 Knowingly letting a minor play on the site gets the adult's own account closed as well.

4.5 If you know of a minor using Chatham Casino, tell us. We act on every report.

How do I protect minors when a device is shared?

5.1 On a family device, never allow your browser to save your password.

5.2 Log out every time a session ends.

5.3 Secure your phone, tablet and computer using a PIN, password or fingerprint.

5.4 Keep cards, e-wallets and banking details out of reach.

5.5 Never share your account. It is for you alone, and you are answerable for every bet placed on it.

5.6 Our Cookie Policy describes what our site stores on your device and how you can remove it.

How do I get in touch?

6.1 To report possible underage play or ask a question about this policy, email support@chathamcasino.app. More detail is in our Account Terms and Personal Data Policy.