Responsible Gaming
Every Chatham Casino player aged 19+ is covered by this page, from opening an account to closing it, across all our slots, table and live games. Read on for your account controls, free support options and how we stop minors from getting in.
What does Chatham Casino commit to?
1.1 Playing here is entertainment you pay for. Only stake what you can afford to lose, and never use rent, bill or grocery money.
1.2 We give you controls to manage your play, train our staff to recognise signs of harm and take action when play appears risky.
1.3 Sign-ups are limited to areas where local law makes gambling legal. Canada's requirements on age limits, identity verification and anti-money laundering all apply to us.
What controls are available to manage my gaming?
2.1 Deposit limits. Choose a period and the highest total you want to deposit during it. Once that total is reached, further deposits are refused until the next period starts.
2.2 Wager limits. Cap the total amount you bet over a period. This counts every spin, hand and round.
2.3 Stake limits. Set the maximum for each bet, so no single spin or hand exceeds the amount you choose.
2.4 Reality checks. Set how often you get a reminder. Each pop-up shows your time played in the current session plus your net result so far. You then choose to keep going or stop.
2.5 Time alerts. Set a session length, and a message appears on screen when you reach it.
2.6 Take a break. Lock your account for anything from one day to six weeks. During the lock, deposits and wagers are off, and we switch off all promotions. When the period ends, the account opens again by itself.
2.7 Self-exclusion. Use this when a brief pause will not be enough. Your account stays locked until the period you selected has fully run, and it cannot be reopened before then.
2.8 Account closure. To shut your account permanently, drop us an email. Once our standard checks are done, we pay out any balance left.
2.9 Checks before you deposit. We process deposits only after verifying your identity and confirming through geolocation where you are playing. Full details are on our Identity Checks page.
Where can I get free help with my gambling?
3.1 These organisations offer free help to players and families:
- ConnexOntario
- Gamblers Anonymous
- Gambling Therapy
- Gamban / GamBlock (tools that stop your devices from opening gambling sites)
- Internet Matters (guidance for parents on keeping children safe online)
3.2 Getting help costs nothing, and you do not need a Chatham Casino account.
What stops underage players from accessing the games?
4.1 Chatham Casino accepts only players who are 19+. Age is verified before any deposit is possible, and accounts discovered to belong to a minor are closed.
4.2 Never give out your password, and sign off after each session on a device others use. At home, tools such as Gamban / GamBlock can block access.
4.3 Our 19+ Policy gives the full detail.
What signs suggest my gambling is turning into a problem?
5.1 Find a self-assessment quiz in your account. Its brief questions cover habits like chasing losses, keeping play secret, or gambling to get away from worries.
5.2 Your answers stay confidential. If the result points to a risk, we direct you to the tools described here and to the support organisations listed above.
5.3 Retake the quiz whenever you like. Honest answers give the clearest picture.
When do limit changes take effect?
6.1 Lowering a limit applies instantly.
6.2 Increases to a limit, or its removal, start 24 hours after your request. Your previous lower limit applies until then, so you get time to reconsider.
6.3 After it starts, you cannot shorten a self-exclusion or any cooling-off period.
How do I get in touch?
7.1 Need a hand setting up a tool, asking for a break or closure, or talking through your play? Email support@chathamcasino.app. Our Account Terms and Personal Data Policy explain the handling of your account and personal details.